Lesson 23
Business Keigo
- 1 特別な敬語の言葉（お見えになる・承る・拝借する…） tokubetsu na keigo no kotoba special honorific / humble vocabulary (business) One level above N4's いらっしゃる・まいる — the words used with customers and client companies.
- 2 お／ご〜願います o/go~negaimasu please ~ / could you please ~ (very polite request) A request one notch above お〜ください — on notices, forms and in mail to a client.
- 3 お／ご〜申し上げる o/go~mōshiageru I (humbly) do ~ for you Humble speech that bows lower than お〜する — mail closings, apologies and speeches.
- 4 〜ればと思います ~reba to omoimasu I would appreciate it if… / I hope… The soft request that stops at 'if you could…' — for the 店長 and the client.
- 5 〜につきまして・〜にとりまして・〜におきまして・〜としまして／といたしまして・〜に関しまして ~ni tsukimashite / ~ni torimashite / ~ni okimashite / ~to shimashite (to itashimashite) / ~ni kanshimashite polite 〜まして forms of について・にとって・において・として・に関して N3's について・にとって・において・として・に関して — with まして when you speak to a client.
Lesson check
All 5 forms of this lesson together — pick the right one from its look-alikes, the way the exam does. 6/8 completes the lesson.
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「3時に取引先の田中様が＿ので、会議室にご案内しました。」— which says the client 'came' (honorific)?
💡 Hint:田中様 is an outsider — raise his action.
お見えになる is the honorific for 来る. まいる is humble, only for your own coming; 拝見／申し上げる are humble 'see/say'.
「店内での撮影はご遠慮＿。」(shop notice) — which makes the polite request on a notice?
💡 Hint:A notice: the other person's action, the direct level.
ご + N + 願います = 'please refrain' on notices and forms. ご遠慮申し上げます／いたします would mean 'I refrain'; いただければ needs と思います after it.
「配達が遅れましたこと、深くおわび＿。」(email to a client) — which says 'I sincerely apologize'?
💡 Hint:Your own company's action, extra polite.
お／ご〜申し上げる is the extra-polite お〜する, used for apologies and greetings; おわび願います would ask THEM to apologize.
「（店長に）来週の水曜日ですが、シフトを変えて＿と思います。」— which makes the hesitant request at work?
💡 Hint:ば-form + と思います; the humble 'receive' at work.
〜ていただければと思います is the soft work request; もらえれば is friend-level and sounds casual to a manager; 願えます is not a ば-form.
「（電話で）納期＿は、工場に確認してから改めてご連絡いたします。」— which is the polite 'regarding the delivery date'?
💡 Hint:The まして form of について; think of the verb つく.
について becomes につきまして (つく → つき). についまして does not exist; におきまして is 'at (a place/time)', といたしまして is 'as'.
Which sentence is unnatural?
💡 Hint:In front of a customer, is your colleague in-group or out-group?
Never honor your own colleague (いらっしゃる) before a customer — say 田中は席を外しております. The other three pair correctly.
Which sentence is unnatural?
💡 Hint:Whose action does 申し上げる describe?
お／ご〜申し上げる is humble, only for your own action; for the customer say ご説明くださいました. The other three are correct.
A friend calls and you need to say 'hang on a sec' — which?
💡 Hint:Who are you talking to, and where?
Every form in this lesson is for clients and customers; 願えます to a friend sounds like a shop announcement — plain 待って is right.
Your score: /8